Kusdi Raharjo, Nilawati Fiernaningsih, Umar Nimran, Zainul Arifin
This research aims to examine the effect of work-life balance on organisational citizenship behaviour, the effect of work-life balance on intention to leave and the effect of organisational citizenship behaviour on intention to leave. The data were collected using questionnaires from 209 employees of four and five-star hotels in the city of Malang, East Java, Indonesia. The data were then analysed using GeSCA. The findings indicate that work-life balance has a significant effect on organisational citizenship behaviour, but no significant effect on intention to leave; however, organisational citizenship behaviour has a significant effect on intention to leave. The findings provide insights to managers that employees- work-life balance in an environment is the key to creating a comfortable environment for employees so that they remain loyal to the company. A manager develops programs aimed at improving balance between employees- personal interests and their work. This study investigates the direct and indirect effects of work-life balance on intention to leave through organisational citizenship behaviour so the important role of organisational citizenship behaviour is highlighted. © 2019, Primrose Hall Publishing Group.
Department of Business Administration, Faculty of Administrative Science, Brawijaya University, Malang, Indonesia; Department of Business Administration, State Polytechnic of Malang, Indonesia