Dyah Sawitri, Aprieni Eko Sulistyawati, Riezky Amalia, Enlik Kresnaini
Integrated Administration Procedure (Patent) tends to increase the quality of service and bring services closer to the people seen of the aspect of time and service costs. The study was carried out in Purwosari Sub-District Pasuruan Regency in order to analyze the service steps for the integrated administrative sub-district, significant infrastructure, and the value of service to the community. To achieve this goal, an explanatory research conducted to the 3,250 population with the 97 people as the sample. The results show that there was a significant influence between integrated administrative sub-district on service quality, with t = 0.315. It had a direct influence on the public fumiment and service quality, with t = 0.218 and t = 0.387 respectively. Furthermore, a significant influence was obtained between infrastructure and service qualities with t = 0.236 and t = 0.492 respectively. However, there is an indirect effect between integrated administration service procedures and infrastructure facilities on public fulfliment, with t = 0.155 and t = 0.190, respectively. This shows that the higher the quality of service caused by better infrastructure, the it tends to increase public fulliment. © 2018, Indian Journal of Public Health Research and Development. All rights reserved.
Faculty of Economy and Business, University of Gajayana Malang, Indonesia; University of Gajayana Malang, Indonesia; Politeknik Negeri Malang, Indonesia
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