Imam Fahrur Rozi, Dika Rizky Yunianto, Elok Nur Hamdana
University that plays role as an academic institution needs to follow up any advices, complaints, and questions in order to provide best services to all of its academic community. The platform to accommodate as such, needs to be able to receive and process the input from the requester. The trend of technology development in this area is in line with AEGIS system - A chatbot based customer service system - which handles inputs and questions from academic communities to determine the proper feedback. The system will also conclude the suitable answer based on the input made by the academic communities. Thus, this system may improve the quality of service and helps improving institution accreditation value. © 2023 Author(s).
Information Technology Dept., State Polytechnic of Malang, Malang, Indonesia
Research at a Glance
Register to unlock
Topics & SDG Alignment
Register to unlock
Collaboration
Register to unlock
Author Profile (Selected)
Register to unlock
References Overview
Register to unlock
Journal & Source
Register to unlock
Metadata & Integrity
Register to unlock